Ordering products and paying bills
Choose the products that suit you and add them to the cart. When all the desired products have been added to the shopping cart, click on the “Make a purchase” link and then select the delivery method that suits you. Then fill in the information required for ordering and click on the “Confirm order” link.
You have the following options for paying for the goods:
1) Bank link – the most convenient way to pay for the goods through your Internet bank
2) Credit card payment – Pay for the purchase with a credit card. After making the payment, PLEASE click on the “Back to e-shop” link! Otherwise you will not be registered in the system.
Sarapiku Vilt OÜ is the chief processor of personal data and Sarapiku Vilt OÜ forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
3) Payment by invoice – The Order Confirmation or Prepayment Invoice will be sent to the e-mail address you filled in the form immediately.
If you have not paid in advance within 3 days, we will automatically cancel your order automatically.
Be sure to include the prepayment invoice number in the explanation box when paying.
If for some reason you do not trust ordering online and therefore do not want to make a prepayment for the goods, please leave a message to our e-mail address: email@example.com – we will find another solution for you.
As a rule, we will post the products in stock on the same day (except L and P and public holidays) after payment for the goods. In case of special orders and if the product manufactured by Sarapik is not in stock, it takes up to 2 weeks to prepare it, depending on the nature of the product. We will notify you by e-mail when the product will be completed. We definitely try to do our best and usually the deadlines for special orders are much shorter. The final delivery time depends on the chosen mode of transport and the country of destination. (see below)
Transport The price of sending the parcel is added to the price of the goods, depending on the service provider:
1) Eesti Post domestic – domestic postage with Eesti Post.
2) Eesti Post worldwide – the cost of sending mail worldwide by airmail is 9.90 EUR. The parcel is usually delivered by courier. Delivery time to Europe is usually 5 days and to other countries about 10 days.
3) SmartPost parcel machine – postage costs 3.79 EUR for all parcels.
4) Omniva parcel machine – Postage costs 3.79 EUR for all parcels.
5) DPD parcel machine – Postage costs 3.29 EUR for all parcels.
6) Other modes of transport (DHL, Cargo, FedEx, etc.) can also be used by agreement.
Return of goods
If the goods sent by us do not suit you for any reason, you have the right to return it to us within 14 days. The returned goods can be sent to any Kuressaare parcel machine or by courier in the Sarapiku store to the address: Tallinna 14, tel. +3725298067, Kuressaare 93819, Saare County, Estonia. The goods must be in the original packaging and must not be used. The money for the returned goods (incl. Shipping costs) will be transferred to the customer’s current account within 7 days after the goods are returned to the seller. The cost of returning the goods is borne by the buyer who wishes to return the goods. Price The prices of the goods in the Sarapiku Vilt OÜ e-store include all Estonian domestic taxes, including 20% VAT. The movement of goods within the European Community (import-export) is duty free. In order to order parcels outside the European Community, the customer must take into account any associated customs duties that the customer will have to pay upon receipt of the goods in their country of destination.
If you have any questions about our products or ordering them, please contact us by e-mail: firstname.lastname@example.org or by phone +372 5298067.
We consider the information you provide to be confidential and will not pass it on to third parties except as required by law. A contract of sale is deemed to have been concluded if the buyer has sent the order to the seller and the seller has sent him an invoice to pay for it.